All the information and support you need in one place.

In a fast and constantly changing environment it is important to keep up to date with current facts and advice, and keep mental health and wellbeing at the front of our minds.

COVID-19 Information

Stay informed. The Australian Government Department of Health website has detailed information and is being updated as the situation develops.

Wash your hands frequently and thoroughly, with soap and warm, running water.

Reassure family and friends that, if they are well, they do not need to wear a facemask. Facemasks are generally for people who are sick. There is no reason to wear a facemask for protection against COVID-19 unless you are directly caring for people who are suspected cases.

Call for advice. If you think you might have COVID-19 because of recent travel or contact with a confirmed case, phone the Tasmanian Public Health Hotline 1800 671 738 for advice. If you haven’t travelled or had contact with confirmed case, phone your doctor or healthdirect Australia 1800 022 222. Protect others around you by washing your hands and keeping your distance.


For the latest and correct information please go to the following sources:

Coronavirus Tasmania
All you need to know about the Coronavirus in one place, including latest updates and stimulus information.

COVID-19 Infection Control Training

Australian Government Department of Health
Website or Facebook

Tasmanian Government Department of Health
Website or Facebook

Australian Government
Linking you to the latest COVID-19 news, updates and advice from government agencies across Australia.
Website or Facebook (Scott Morrison)

Australian Government the Treasury
Website or Facebook

Australian Government Business
Find financial assistance, eligibility and timing for the new government support for Australian businesses.
Website or Facebook

Business Tasmania
Access all the information you require about COVID-19 and services you need to help your business in Tasmania.
Website or Facebook

Australian Government Fair Work Ombudsman
Employer and employee information and advice about your workplace rights and obligations.
Website or Facebook

Worksafe Tasmania
Information, advice and resources for employers to maintain a safe and healthy workplace.
Website or Facebook

Digital Ready Tasmania
Have a wealth of resources and dedicated resources to help business thrive in the current situation.
Website or Facebook
Kingthing are offering FREE 10 minute How to set up an Online Shop one on one coaching sessions.

We will also regularly be updating our members with the latest information in our closed Facebook Group, you can join it here.


If you or someone you know is struggling, or could use support please reach out to:

Beyond Blue 1300 22 4636

Lifeline 13 11 14

Mensline 1300 78 99 78

Suicide Callback Service 1300 659 467

SANE Australia 1800 18 SANE (7263)

If life is in immediate danger, please call 000

Business Tasmania, Mental Health resources:


Supporting Members

We will continue to communicate to our members on current updates and what we are doing to assist during this time.

Marketing & Communications

We are currently pushing the Get Vocal, Buy Local campaign and are working to include more media channels in our marketing efforts. We are committed to reminding the local community that businesses are still operating and encouraging customers to support in any way that they can. We will continue to monitor the current situation and be followed by local Government advice on how we can support our business community.

To get involved with the Get Vocal, Buy Local campaign please email what your business is offering, doing differently or in addition to get your products and services to your customers, along with an image to

Offers will be listed at and shared on Facebook via @getvocalbuylocallaunceston.

This is also a timely reminder to update your business listing at, as the complete city listing will become a key marketing tool for Launceston in the coming months.

Collaborating with other Organisations

Cityprom has been constantly liaising with other local agencies such as City of Launceston, Launceston Chamber of Commerce, Tourism Northern Tasmania and Northern Tasmania Development Corporation on joint initiatives and best use of resources to spread the Buy Local message and support local businesses in every way we can. We will continue to do so. Let us know if you have any questions or ideas.


  • Remind customers that you are still operating, and how you can accommodate their wants and needs. You may also want to put your customers at ease by letting them know what practices you have put in place to help ‘stop the spread’ through good hygiene and social distancing practices.
  • Try doing things a bit differently by offering additional takeaway options, online or phone ordering, delivery and postage services, or offering additional products and services that may provide comfort at this time – just take a look at what some of the businesses in the city have come up with at
  • Support each other by sharing posts, offering ideas, purchasing services and goods from each other, referring customers and give those businesses you look up to a great review online.
  • Look after yourselves, your staff, friends, family and fellow business owners and if you or someone you know is struggling please refer to some of the mental health and wellbeing services above.
  • Ensure you on the closed Facebook Cityprom Members page or checking your emails regularly for updates.

We are all in this together, let’s show COVID-19 how resilient Launceston Central City and Tasmania is!

Offers & Support from Businesses

S Group
They're offering small businesses a free hour-long brainstorm with two of our creatives, Or they can help with getting your business online with a simple and cost effective eCommerce solution, give Mon a buzz or shoot her a text – 0417 133 732.

Are offering a free 10-minute ‘how to set up an online shop’ phone call consult to anyone who needs it. That might be all you need to get started. But if you need extra help they can then book you into a FREE 2-hour Digital Ready individual mentoring session (via video - paid for by state government!). If you want to go a step further and need an e-commerce website we can build you a super cheap one. Email or go to

The Right ID
Send them a DM or email with your branding and marketing needs and they’ll help you out by shooting back some FREE ideas,

Flying Colours
Are you a cafe or restaurant? Flying Colours Group are offering a 600mmx900mm poster free of charge to any cafe or restaurant that are now offering takeaway or delivery or both. There will be 3 designs to choose from and they will also deliver these to your door. They want the drivers by to see that you are still open for business. Please share this around. Email if you would like them to help you out.


Contact the Cityprom team by email or phone 03 6334 3321.

Please note that due to COVID-19 we are using best practices and therefore we ask you do not currently visit our office. We want to help minimise the spread, so we are currently working from home. If you would like to contact us please either contact staff members individually or email and we will get back to you as soon as possible.